Shipping & Packaging
At Smoke Bazar MCR LTD, we are committed to providing fast and reliable delivery services across the UK. Our goal is to ensure your orders reach you as quickly and securely as possible. Please read our delivery policy for details on shipping options, dispatch times, and tracking information.
Shipping Updates via Text
You can receive real-time shipping updates via text. When your order is dispatched, you will receive an email notification with a 'View Your Order' button. Clicking this will take you to your order page, where you will find your tracking number and the option to receive order updates via text. Simply enter your mobile number to start receiving notifications.
Order Processing & Dispatch Times
We dispatch orders every day, 7 days a week, ensuring a smooth and efficient service. For same-day dispatch and next-day delivery, please place your order before 9 PM:
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Royal Mail Tracked 24 Next-Day Service
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Royal Mail Special Delivery
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DPD Local Next-Day Service
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DPD Pickup Next-Day Service (to a pickup shop of your choice)
For more details, please check our delivery information page.
Order Confirmation & Tracking
Once your order is dispatched, you will receive an email confirmation with your purchase details and tracking information. You can track your order through the provided link in the email.
Discreet Packaging
All orders are securely packaged in plain, unbranded jiffy bags and boxes to ensure privacy and protection during transit.
Damaged Orders & Missing Shipments
If your order arrives damaged, please email info@smokebazar.co.uk with images of the damaged items and your order invoice. Our team will assist you in resolving the issue promptly.
For missing orders due to a dispatch error or courier issue, please contact our customer support team at info@smokebazar.co.uk. If the delay is due to our service failure, we may partially or fully credit your delivery costs. However, we are not responsible for delays caused by external factors, such as weather conditions.
Changes to Delivery Method
Once an order has been dispatched, the selected delivery method cannot be changed.
Order Confirmation
After completing the checkout process, you will receive a confirmation email with details of your order, including shipping charges, billing address, and shipping address. Please ensure your email address is entered correctly to receive updates about your order.
For further inquiries, please contact our customer support team at info@smokebazar.co.uk.
